Frequent questions

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The best ally of your pet

We focus on delivering a high quality service so that you can see your furry beautiful and at the same time feel the peace of mind of protecting it as it deserves.
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100% guaranteed purchase

If your board is defective or not working properly, you can request an exchange or your money back.

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Shipping all over the country

We ship throughout the country and all our accessories have Free Shipping, only some locations should give a surplus for the distance.
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Payment methods

We provide you with a variety of options: Bank transfer, Debit Card, Credit Card, PSE, Via Baloto, Efecty, Network solutions and 4-72.
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What is a QR code?

A QR code or quick response code allows quick and easy access to certain information, in this case and in emergencies, your pet’s data.

What device to have to scan a QR code?

A QR code can be scanned by any Smartphone or tablet that has a built-in scanner or a QR scanner application. You can find a host of free, lightweight apps for any of these devices. Our codes are scanned the same as those of bars and restaurants.

Is my data safe?

All our databases are duly registered in accordance with the law in the National Registry of Databases (RNBD) of the Superintendency of Industry and Commerce and are stored with high quality and safety standards. The information displayed is only what you have chosen to display, and not what others have chosen. You can change it, edit it or hide it whenever you want, while you are registered. Also, the data that you edit and save will be automatically reflected in your pet’s profile, immediately, so you could immediately verify what information you have published.

Does it work in other countries?

Sure! Our system works worldwide since it only needs the Internet. We have already carried out all the tests on different continents without any malfunction.

How do I modify my pet's data?

Click the Login Button and enter the username and password created previously, once you enter the profile, you can view, modify and save the data you want. The changes will be reflected immediately.

What are the manufacturing and delivery times?

We ship throughout the country and all our accessories have Free Shipping, only some locations should give a surplus for the distance Our delivery times for non-customizable products such as the Basic Plate, the QR Scarf and the QR Scarf Set is 3 to 5 business days, depending on where you are. For our customizable products we have 5 business days for manufacturing and 3 to 5 business days for shipping. However, we will do our best to take less than that!