Frequent asked questions


The best ally for your pet

We focus on delivering a high quality service so that you can keep your furry pet just as beautiful while feeling the peace of mind that you’re giving them the protection they deserve.

100% guaranteed purchase

If your tag is defective or not working properly, you may request a replacement or your money back.

Nationwide shipping

USPS Mail services are used for standard shipping. These services are offered for FREE on orders $50 or more at check out. Please allow 5-10 business days for delivery All orders will receive full tracking information via email and/or SMS text. Please allow 1-3 business days for your order to be processed.

Payment methods

The following methods of payment are accepted:
* All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
* Pre-Paid Debit Cards
* Apple Pay
* G-Pay
What is a QR code?

A QR code or quick response code allows quick and easy access to certain information, in this case and in emergencies, your pet’s data.

What device to have to scan a QR code?

A QR code can be scanned by any Smartphone or tablet that has a built-in scanner or a QR scanner application. You can find a host of free, lightweight apps for any of these devices. Our codes are scanned the same as those of bars and restaurants.

Is my data safe?

All our databases are duly registered in accordance with the law and are stored with high quality and safety standards. The information displayed is only what you have chosen to display, and not what others have chosen. You can change it, edit it or hide it whenever you want, while you are registered. Also, the data that you edit and save will be automatically reflected in your pet’s profile, immediately, so you could immediately verify what information you have published.

Does it work in other countries?

Sure! Our system works worldwide since it only needs the Internet. We have already carried out all the tests on different continents without any malfunction.

How do I modify my pet's data?

Click the Login Button and enter the username and password created previously, once you enter the profile, you can view, modify and save the data you want. The changes will be reflected immediately.